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Microsoft is touting a new integration between customer experience platform vendor Wonderflow's ratings and reviews data to enhance the direct customer feedback surveys of Dynamics 365 Customer Voice. Wonderflow does more than just gather ratings and reviews from online shopping sites, but Microsoft is keen to integrate that type of buyer data with Customer Voice, […]
At the end of 2019, Microsoft stunned the market by winning the lucrative $10 billion JEDI contract from the US Department of Defense, snatching the opportunity away from perceived frontrunner AWS. Plenty of opportunities remain for Microsoft to expand Azure's footprint among US federal agencies and potentially also state and local governments. But some of […]
Microsoft Ignite 2020 offered the Azure ecosystem the opportunity to get acquainted with some interesting new and improved cloud services. Many announcements from Microsoft focused on making an impact at the event, so others could easily get lost in the shuffle. Microsoft Healthcare Cloud and AI director John Doyle highlighted Microsoft's stature in a new […]
In this week's Dynamics 365 Business Central blog roundup: Tips for handling a Dynamics 365 Business Central SaaS tenant How to grant external accountant access with Business Central Deprecated features and fields Why app maintenance matters, and how to do it correctly Tips for handling a Dynamics 365 Business Central SaaS tenant Writing on the […]
In this week's Microsoft Dynamics partner news roundup: Sana launches first B2B e-commerce platform that delivers B2C-style customer experience MAJiK Systems’ Visual Factory now available in the Azure Marketplace TechLabs London joins PAC TxtSync joins Microsoft Independent Software Vendor Connect program to offer SMS solutions to Microsoft customers Sana launches first B2B e-commerce platform that delivers B2C-style […]
In the first part of a two-part article, we saw how Microsoft Dynamics 365 Finance and Operations (D365FO) and Azure DevOps work together. But what about RSAT? Regression Suite Automation Tool (RSAT) is an automated testing tool that allows organizations and implementation partners to automate testing for their business processes in D365FO, whether custom or […]
This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. This community will play a leading role in realizing the vision and priorities we’re discussing at Microsoft Ignite—solutions to help build resiliency into every layer of business […]
This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. This community will play a leading role in realizing the vision and priorities we’re discussing at Microsoft Ignite—solutions to help build resiliency into every layer of business […]
This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. This community will play a leading role in realizing the vision and priorities we’re discussing at Microsoft Ignite—solutions to help build resiliency into every layer of business […]
This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. This community will play a leading role in realizing the vision and priorities we’re discussing at Microsoft Ignite—solutions to help build resiliency into every layer of business […]
Dynamics 365 applications are adding new capabilities around native voice communication for customer service and new support for edge hardware in supply chain management scenarios. A new first-party voice channel is coming to Dynamics 365 Customer Service, built on Azure Communication Services, the company announced. Starting in private preview, the capability adds voice communication to […]